The following has been re-posted from C-Store Decisions. The original article can be found here. As retailers struggle with compliance, chargebacks from the liability shift have been larger than anyone in the industry anticipated. By Ed Collupy The implementation of EMV (Europay, Mastercard and Visa) chip card acceptance should be...
Forecourt Evolution
The following excerpt, re-posted from Convenience Store Decisions, is an excerpt from Lisa White’s article “Back Office & Forecourt Evolution,” which contains contributions from W. Capra’s Ed Collupy. FORECOURT BREAKTHROUGHS When it comes to new developments in forecourt marketing, much of the focus has been on incorporating technology, such as...
How Ready Are They?
The following article, from Digital Transactions, contains contributions from Terry Mahoney, Partner at W. Capra Consulting Group: “Now that merchants have had their EMV D-Day, it’s the turn of ATM owners and petroleum marketers. The compliance picture isn’t pretty. Here’s why, and what ATM deployers, C-stores, and others can do...
EMV – A Journey to Learn From
The C-Store Industry Isn’t the Only One Struggling to Rollout EMV. The following is re-posted from Convenience Store News. Clearly there are more places where your EMV (Europay, MasterCard and Visa)chip card is being accepted, but there is still quite a road to travel before it is fully implemented. Convenience...
“POS” Software Quality – You Need to Care
It is common in the Convenience and Retail Petroleum industry to use the term POS (Point Of Sale) to refer to all of the site components that the consumer interfaces with or is used to process/impact a purchase of fuel or store merchandise. This clearly includes POS, EPS (Electronic Payment...
Chargebacks: More than a Minor Headache Since the EMV Liability Shift
Five months after the 10/1/15 EMV liability shift of counterfeit and lost/stolen fraud from issuing banks to merchants, there is a growing concern throughout the payments industry regarding the high number of chargebacks being issued to merchants. While many merchants budgeted for an incremental increase, many merchants are seeing actual...
What They Didn't Tell You about EMV
Whether you consider yourself a marketer, dealer, jobber or convenience retailer in the Retail Petroleum industry, by now you’ve been told you need to act on implementing EMV, empower new forms of payment (mobile chief among them), or drive growth through robust loyalty offerings. The complex relationships and technologies that...
EMV Watch: Speed Up Checkout this Holiday Season
The holiday shopping season officially kicked off this past Friday as retailers launched their Black Friday sales. While retailers have been honing their holiday sales processes for years, the transition to EMV has the potential to throw off the delicate balance of customer support, fraud protection, and checkout speeds that...
W. Capra’s Ed Collupy provides insights to EMV discussions at NACS Show 2015.
The following story is reposted from C Store Decisions and features commentary by W. Capra Executive Consultant, Ed Collupy. “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was...
Taking Stock of Your EMV Readiness
For most merchants, implementing EMV by the October 1 date did not happen. As it currently stands, anywhere from 15% - 25% of merchants will be EMV enabled by October, 2015. This low number means that the majority of merchants who are planning to implement EMV are currently in the planning/design and...
