Skip to content
    W. Capra Consulting Group
    221 North LaSalle Street Suite 1325 Chicago, IL 60601
    1-312-873-3300
    info@wcapra.com
    Contact Us
    • Expertise
      • Payments
      • Retail Technology
      • Data Security
      • McAfee Pro Services
    • About
      • The Capra Difference
        • Leadership
        • Industry Leadership
      • Locations
        • Chicago
        • Nashville
        • Toronto
      • Work for Us
        • Job Opportunities
      • Contact
        • Contact Us
    • CAPRAplus
      • STRATEGIC FORESIGHT
      • CAPRAplus
        • PAYMENTS+
        • RETAILSYSTEMS+
        • DIGITAL+
        • PETRO+
        • LOYALTY+
        • SECURITY+

      Tag: customer service

      Creating the Frictionless Journey Your Customers Want and Demand

      The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. Create a powerful customer experience solution where the customer can easily identify and manage their relationship with your brand. By Ed Collupy These were insights & remarks I prepared for a session on Customer Engagement that I cohosted…

      November 7, 2017 by wcapra No comment(s) CAPRAplus consumer experience, Convenience Store, CSDecisions, customer journey, customer service, frictionless, NACS Show, NCR, self checkout
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Social Commerce: The New Customer Service

      When we discuss the future of digital commerce, we can reasonably predict where we expect it to go. We know that tap-and-pay, the Internet of Things and the universal mobile wallet will continue to be formidable topics. At this point, we don’t know what shape digital commerce will take— which technologies, connections and functionalities will…

      April 21, 2016 by wcapra No comment(s) DIGITAL+ customer service, Digital, mobile payments, social commerce
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Cover Charge? I Have to Pay to Get into this Club?

      The other day I heard someone refer to Amazon’s Prime Membership as a loyalty club. It took me by surprise. I always thought of Prime as more of a membership club – they charge a fee, so how can it be a loyalty program? At first I dismissed the term as a generic label to…

      April 13, 2016 by wcapra No comment(s) LOYALTY+ amazon, customer service, exclusivity, Loyalty
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more
      W. Capra Consulting Group © 2021.
      221 North LaSalle Street Suite 1325 Chicago, IL 60601
      1-312-873-3300
      info@wcapra.com
      • Twitter
      • LinkedIn