Information Technology and Communication During COVID-19

With the ongoing pandemic, workers across the country have had their typical work locations shifted and displaced, often to haphazard home office setups, with some organizations scrambling to enable their workforce to work from home. Resulting from this of course is the obvious chaos, shuffling of duties and tasks, and a general overhaul of how some businesses’ processes work on a day to day basis. Along with that comes a different approach to supporting Information Technology functions.

Businesses have been forced to make adaptations to how their employees and clients communicate with each other to satisfy current demands and demands for the future. In addition, malicious attacks through malware, email, networks and other means have also increased during this time.

Adapting Ways of Working

In each and every country, businesses that were able to continue to operate were immediately forced into new workflows for communication to substitute  for face-to-face interaction; this essentially gave many workplaces a forceful shove into the audio and videoconferencing world. During the months of February and March 2020, services such as Zoom, Microsoft Teams, and RingCentral have seen unprecedented levels of increased usage of their services. These services became, and will likely remain, crucial in maintaining communication amongst colleagues. As humans, we strive to maintain the personal, face-to-face, connection that we typically get within the workplace. Video and audio conferencing manufacturers have also recognized the demand, and are continually making updates and changes to their product to support our wants and needs.

With the increased use of these services or software experiences also comes the onslaught of more incoming virus, malware, and spam threats. Those seeking to exploit individuals and organizations have adjusted their methods and tactics just as much as organizations have adjusted our daily work routines during these times. McAfee and other security service providers have all seen increased threat levels and methods using spam, malicious/scam URL campaigns, and malware campaigns. Using technology, education, and awareness, we can keep ourselves and our organizations safe and secure.

W. Capra’s Approach

W. Capra has also experienced our own changes in which we quickly adapted to regarding our client communication and communication amongst our internal teams. Ensuring that our employees were able to continue their typical level of support was and is paramount. We’ve seen our own vast increase in use of videoconferencing software, and solidified it as a major part of our business day-to-day. Keeping our employees and hardware up to date with endpoint protection releases during this time has also allowed us to stay safe, secure, and uninterrupted so that we can also have peace of mind in our personal lives as well.

If you are interested on learning more about the rapid evolution of IT Support during COVID-19 do not hesitate to contact Chris Glisczinski (cglisczinski@wcapra.com).