The following has been reposted from Convenience Store Decisions. The original post can be found here. Not so long ago, scan data meant monitoring how many of which items sold. It gave category managers a new response to vendors using purchase data to allocate shelf space. It relieved store employees from...
Visa and MasterCard Offer Rules Changes
The following article comes to us courtesy of Brian Kehn from HomeServeUSA, and describes rule changes that are current as of August 12, 2019. Visa and MasterCard have new rules related to merchants who provide introductory offers, up-sells and free trial offers that turn into an ongoing subscription. The program...
Move Aside, CCPA?
It’s been about 2 months since we have posted about data privacy, and with the speed in which this ever-changing topic moves, that is far overdue. This article will highlight some of the latest developments in data privacy, including the scope of the legislation in Maine, Nevada, and New York,...
Mitigating Mobile Fraud via Machine Learning
Many retailers have been making the shift towards applications that allow users to shop and pay for products directly through their phones. This modern way of transacting creates new avenues for tech-savvy fraudsters to benefit. There are many ways to fraud a mobile payment app; reinstallation, dummy emails, multiple devices,...
Agile Project Delivery – How Do I Know If It’s Right For My Organization?
The retail world is changing more rapidly than ever, and organizations need to deliver solutions to market faster than at any point in history. This need has driven a push to adopt Agile delivery methodologies such as Scrum, Lean and Kanban. What are the benefits and drawbacks of migrating toward...
EMV 3DS – Going to the store? Not really!
From the first moment that humanity started to identify its primary needs, it was clear that many tasks required more than one individual to complete them. The first humans had to make teams, organize, and eventually, exchange with other teams… So began payment transactions. Many years later, money was invented;...
Has Success Made You Overlook the Threat of Digital Disruption?
20 Questions to Help You Get Past Success Bias Industry after industry has faced digital disruption. None have been immune, yet companies can continue to enjoy industry leading success while a competitor or start-up builds a disruptive product or business model. For example, Steve Ballmer, former CEO of Microsoft, famously...
End-to-End Mobile Service or Technology Facilitator?
My family’s recent ordering experience was straightforward and easy - 45 minutes after we placed a food delivery order through an app, our food arrived - the food I wanted was included while my wife’s food was missing completely. At that moment, our incomplete order made us part of an...
Friction in the Frictionless Journey
The following has been re-posted from Convenience Store Decisions. The original post can be found here. There is still so much that needs to be changed in the quest to eliminate friction in the customer experience and lessons to be learned that the c-store/petro industry should consider as it ventures...
Data Privacy and the Consumer Relationship
The conversation around data privacy and trust is evolving. In allowing consumers the right to access and the right to delete personal information that a merchant maintains, the General Data Protection Regulation (GDPR) was the first sweeping law of its kind. The California Consumer Privacy Act (CCPA) followed not long...
POS Systems Advance
The following has been re-posted from the April 2019 edition of Convenience Store Decisions. Don’t blink. It’s only been two months since NRF’s Big Show, where I thought I had learned everything happening with point-of-sale (POS) systems that could possibly impact the convenience and petroleum industry. Well, as time moves...
Kroger and Microsoft Partner to Create Digital Grocery Store Concept
The following has been re-posted from Loyalty360. The original post can be found here. Retail giant Kroger has announced a new partnership with Microsoft, which aims to improve customer experience by employing the technology company’s popular cloud-based platform Microsoft Azure. Through the partnership, Kroger hopes to create a connected...
