Recently, Danny Omiliak, Senior Consultant with W. Capra Consulting Group, was enjoying some time away from his Chicago home, visiting Arizona. At the same time, however, Danny’s credit card was making purchases around Chicagoland. Imagine for a moment, that you were a merchant among the handful where Danny’s stolen card was used- do you have…
Category: RETAILSYSTEMS+
Preventing Payments Fraud with Dynamic Verification
In the payments industry one of the major ongoing concerns for both issuers and merchants has been fighting fraudulent transactions. Historically the most known types of fraud for Card-Present transactions (Contact and Contactless) are Counterfeit (cloning a card’s magnetic stripe information onto another) and Lost-stolen (using a valid card without requiring a PIN). The merchants…
Managing Work-Life Balance Under COVID-19
Not too long ago, many of us idealized opportunities to work from home. What was not to love about working from the coziness of home? Your kids were at school, you could focus on productivity and you did not have to bother looking at your watch to be sure you could catch the last express…
C-store Technology Spending Is Increasing & Evolving
This article originally appeared in the online edition of Convenience Store News, written by contributor Melissa Kress. Convenience Store News’ online content can be found here. The definition of convenience is changing and along with it, so is the role technology plays in the channel. Presenting the 2020 Convenience Store News Technology Study during an Oct.…
Protecting Consumer Privacy
Listen to our resident data privacy expert, Danny Omiliak, discuss data privacy on the latest Convenience Matters podcast episode #253 Protecting Consumer Privacy! During the podcast, Danny and Paige Anderson from NACS discuss data privacy rights, and the implications of those rights on the convenience and retail fuels industry as well as everyday individuals. In…
Use Six Sigma Methodology to Optimize Your Business
While it’s been a challenge to continue operating during COVID-19, adaptive ways of working have provided an opportunity to improve and optimize the current business models. Let’s look at how the restaurant industry was transformed: Restaurants were forced to adapt to curbside service and/or delivery or close their doors, and processes had to be implemented…
October 9 COVID Update: Midwest and Great Plains See Continued Growth
The following summary and its attached report are the twenty-second in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time. The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…
Behind the Numbers of the 2020 Technology Study
This article originally appeared in Convenience Store News. Convenience Store News’ online content can be found here. It is clear that the COVID-19 pandemic has brought about technology momentum. The impacts of COVID-19 clearly show the tech influence on ways that businesses must now operate. For those retailers participating in the 2020 Convenience Store News…
September 17 COVID Update: Many States Struggle with New Outbreaks
The following summary and its attached report are the twenty-first in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time. The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…
Stuzo and W. Capra Partner to Offer Enhanced and Streamlined Implementations
In an effort to increases speed, efficiency, and value creation for fuel and convenience retailers, W. Capra has partnered with Stuzo to offer enhanced streamlined implementation capabilities. The original press release can be found here. PHILADELPHIA, Sept. 9, 2020 /PRNewswire/ — Stuzo, a leading provider of intelligent 1:1 loyalty, contactless commerce, and modern digital storefront technology and W.…
Projects Paused, On Hold, Suspended Indefinitely
In the first quarter of 2020, the world was rocked by the sudden and rapid spread of COVID-19. Even businesses with the most conservative approaches and extreme planning and foresight were impacted. Projects across entire organizations were re-evaluated as priority shifts related to working capital impact and implementing new methods of consumer engagement came to…
How to Retain Newly Acquired Digital Consumers
This article originally appeared in CStore Decisions. CStore Decisions’ online content can be found here. The COVID-19 pandemic has made customers hyperaware of physical touch points while shopping, so it comes as no surprise that retailers across verticals have seen substantially more customers opting to use their digital commerce experience (DCXs). For many c-stores offering…