Defend Against Dollar Stores: C-stores can protect their turf against value retailers by focusing on strengths and differentiation

This article originally appeared in a print edition of Convenience Store News, written by contributor Tammy Mastroberte. Convenience Store News' online content can be found here. Convenience Store Operators face competition from within the industry, as well as outside of it. This includes quick-service restaurants, drugstores and the expanding dollar...

Touchpoints: The New Point of Sale

The following has been reposted from Convenience Store Decisions. The original post can be found here. New touchpoints are challenging traditional point-of-sale (POS) systems used in the convenience/petro retail industry, as customer-experience-driven technologies, global solution providers and industry leaders look to move their companies forward. For example, as more convenience...

The Evolving Data Revolution

The following has been reposted from Convenience Store Decisions. The original post can be found here. Not so long ago, scan data meant monitoring how many of which items sold. It gave category managers a new response to vendors using purchase data to allocate shelf space. It relieved store employees from...

Conexxus: Solve Forward Takeaways

The following has been re-posted from Convenience Store Decisions. The original post can be found here. It’s not that you had to be there, but you should have been there. The 2019 Conexxus Annual Conference, held April 28 to May 2 in Nashville, Tenn., was compelling, action-oriented, and a step...

POS Systems Advance

The following has been re-posted from the April 2019 edition of Convenience Store Decisions.   Don’t blink. It’s only been two months since NRF’s Big Show, where I thought I had learned everything happening with point-of-sale (POS) systems that could possibly impact the convenience and petroleum industry. Well, as time moves...

How C-stores Can Ward Off the Infiltration of Amazon

The following has been re-posted from Convenience Store News. The original article can be found here. By Tammy Mastroberte, Convenience Store News - 03/21/2019 An Amazon Go store NATIONAL REPORT — Debuting its cashierless store concept in December 2016, Amazon entered the convenience space with Amazon Go. Now, with 10...

Targeting the Most Important Technology Investments

The following has been re-posted from Convenience Store News. The original article can be found here.   Targeting the Most Important Technology Investments By Angela Hanson - 12/13/2018 NEWARK, N.J. — Technology touches nearly every aspect of convenience retailing today, from loyalty programs to promotions to the point of sale and beyond....

The Challenges of Being a Marketing Professional

Being a marketer often feels like living in a Holiday Inn Express commercial.  An employee you’ve never seen before walks up to your desk and offers some advice: “I think you should make the logo bigger and use some glitter.” “I’m sorry, you don’t look familiar.  Are you new in...

NACS Show: Innovating Like a Start Up

The following originally appeared in Convenience Store Decisions and features W. Capra Senior Consultant, Jim Duboyce. Sheetz aims to empower an incubator team to strategize new initiatives for Sheetz that will position it for the future. In a Sunday, Oct. 7 educational session on innovating like a start up, Moderator Jim Duboyce,...

Loyalty Points to Ponder

The following originally appeared in Convenience Store Decisions and is written by W. Capra Executive Consultant, Ed Collupy. When considering a new loyalty program, asking the right questions can help you determine which option is best for your business. Many convenience operators have their own experiences they can rely on related...

Salty Snacks Charge Forward

The below article, which includes quotations from W. Capra Executive Consultant Ed Collupy, has been re-posted from Convenience Store Decisions. The original article can be found here. As more consumers are shifting to healthier and protein-filled salty snacks as meal replacements, c-stores are well positioned to reap the rewards. By...

Engaging Consumers to Develop Fuel Brand Loyalty

Differentiation in an Undifferentiated Market Merchants realize that having a loyalty program is a standard requirement and not an added feature in consumer eyes, but the structure of their loyalty offerings can differ between verticals and between merchants operating in the same vertical. In the fuel sector specifically, it can...

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