Five months after the 10/1/15 EMV liability shift of counterfeit and lost/stolen fraud from issuing banks to merchants, there is a growing concern throughout the payments industry regarding the high number of chargebacks being issued to merchants. While many merchants budgeted for an incremental increase, many merchants are seeing actual chargebacks volumes increase at an…
Category: PAYMENTS+
5 IT Strategy Questions to Keep in Mind for 2016
2014 was about asking questions. In 2015, the IT ecosystem geared up to determine what technology could address these questions. 2016 is the year for mass adoption of new technology and utilizing new infrastructures to address emerging challenges. From payments to consumer engagement to security, W. Capra presents the top five cross-functional questions that should…
EMV Watch: Speed Up Checkout this Holiday Season
The holiday shopping season officially kicked off this past Friday as retailers launched their Black Friday sales. While retailers have been honing their holiday sales processes for years, the transition to EMV has the potential to throw off the delicate balance of customer support, fraud protection, and checkout speeds that retailers are used too. The…
The Race to Win Real-Time Payments
Last week brought two major partnerships in the push for real-time payments: TCH with VocaLink clearXchange with Early Warning The Clearing House (TCH) is a private-sector ACH Operator that processes about half of all commercial ACH volume in the country. Its partnership with payment systems provider VocaLink aims to bring a real-time payment system to…
W. Capra’s Ed Collupy provides insights to EMV discussions at NACS Show 2015.
The following story is reposted from C Store Decisions and features commentary by W. Capra Executive Consultant, Ed Collupy. “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was discussion and frustration regarding EMV…
Analyzing the Impact of the Durbin Amendment on Merchants
Fewer pieces of regulation in the payments space have been as divisive as the Durbin Amendment of the Dodd-Frank Wall Street Reform and Consumer Protection act. What was originally intended as a means of reducing merchants’ debit interchange fees has become a consistent headache for most merchants, large and small. The Federal Reserve of Richmond…
Taking Stock of Your EMV Readiness
For most merchants, implementing EMV by the October 1 date did not happen. As it currently stands, anywhere from 15% – 25% of merchants will be EMV enabled by October, 2015. This low number means that the majority of merchants who are planning to implement EMV are currently in the planning/design and execution phase of the EMV…