Category: PAYMENTS+

An Engaged Think Tank

The following is re-posted from NACS Online. The objective was simple: Bring together a few IT leaders from the convenience retailing industry and let attendees at the Conexxus Annual Conference in May hear what was on their minds. The aptly named “Think Tank” came together, and quite surprisingly, the three panel members brought forth people-…

3 Keys to the Golden Rule

Has technology taken over the world?  Our future seems to be driven by the next efficiency-maximizing cloud-based platform, or the next innovative gadget or app that promises exponential top line growth. As these technological changes move our world faster, I thought a friendly reminder about The Golden Rule would be appropriate. The Golden Rule is…

Chargebacks: More than a Minor Headache Since the EMV Liability Shift

Five months after the 10/1/15 EMV liability shift of counterfeit and lost/stolen fraud from issuing banks to merchants, there is a growing concern throughout the payments industry regarding the high number of chargebacks being issued to merchants. While many merchants budgeted for an incremental increase, many merchants are seeing actual chargebacks volumes increase at an…

5 IT Strategy Questions to Keep in Mind for 2016

2014 was about asking questions. In 2015, the IT ecosystem geared up to determine what technology could address these questions. 2016 is the year for mass adoption of new technology and utilizing new infrastructures to address emerging challenges. From payments to consumer engagement to security, W. Capra presents the top five cross-functional questions that should…

EMV Watch: Speed Up Checkout this Holiday Season

The holiday shopping season officially kicked off this past Friday as retailers launched their Black Friday sales. While retailers have been honing their holiday sales processes for years, the transition to EMV has the potential to throw off the delicate balance of customer support, fraud protection, and checkout speeds that retailers are used too. The…

W. Capra’s Ed Collupy provides insights to EMV discussions at NACS Show 2015.

The following story is reposted from C Store Decisions and features commentary by W. Capra Executive Consultant, Ed Collupy. “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was discussion and frustration regarding EMV…

Analyzing the Impact of the Durbin Amendment on Merchants

Fewer pieces of regulation in the payments space have been as divisive as the Durbin Amendment of the Dodd-Frank Wall Street Reform and Consumer Protection act. What was originally intended as a means of reducing merchants’ debit interchange fees has become a consistent headache for most merchants, large and small. The Federal Reserve of Richmond…