Skip to content
    W. Capra Consulting Group
    221 North LaSalle Street Suite 1325 Chicago, IL 60601
    1-312-873-3300
    info@wcapra.com
    Contact Us
    • Expertise
      • Payments
      • Retail Technology
      • Data Security
      • McAfee Pro Services
    • About
      • The Capra Difference
        • Leadership
        • Industry Leadership
      • Locations
        • Chicago
        • Nashville
        • Toronto
      • Work for Us
        • Job Opportunities
      • Contact
        • Contact Us
    • CAPRAplus
      • STRATEGIC FORESIGHT
      • CAPRAplus
        • PAYMENTS+
        • RETAILSYSTEMS+
        • DIGITAL+
        • PETRO+
        • LOYALTY+
        • SECURITY+

      Category: LOYALTY+

      July 16 COVID Update: Continued Increase in Case and Death Rates

      The following summary and its attached report are the fourteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

      July 16, 2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid trends, data science, state reopening
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      July 9 COVID Update: Death Rate Begins to Increase After Weeks of Case Rate Increases

      The following summary and its attached report are the thirteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

      July 9, 2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid data, covid trends, reopening
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Beware the ROI Focused Merchant in the Era of COVID-19

      History tends look unfavorably upon those who take advantage of others when the world is at its most vulnerable.  We’ve already seen this play out numerous times in the last couple months as the COVID-19 pandemic has gripped the world; a Tennessee man who tried to take advantage of market conditions by hoarding nearly 18,000…

      May 6, 2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, RETAILSYSTEMS+ consumer offers, CRM, ROI
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Nonstop, Look & Listen

      This article originally appeared in the CStore Decisions. CStore Decisions’ online content can be found here. “Epic Convenience” was the title for my planned remarks for the New England Convenience Store and Energy Marketers Association (NECSEMA) annual expo, which I didn’t get to share because of the COVID-19 pandemic. But I was prepared to share…

      April 13, 2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      The Paradox of Data Collection

      The latest trends in the consumer engagement sphere are tracking toward a commercial environment in which brands maintain unique relationships with individual consumers. The loyalty wires of late have been buzzing with words like personalization, one-to-one and clienteling, all of which point to the notion of a brand providing valued consumers with a custom-tailored experience.…

      February 21, 2020 by Daniel Kahan No comment(s) DIGITAL+, LOYALTY+ data collection, GDPR, loyalty consultant, member journey
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      W. Capra Adopts NIST Privacy Framework Approach to Data Privacy

      The National Institute of Standards and Technology (NIST) has released version 1.0 of the NIST Privacy Framework: A Tool for Improving Privacy through Enterprise Risk Management on January 16, 2020. This framework was developed starting in September 2018 using a “robust, transparent, consensus-based collaboration with private and public sector stakeholders.” W. Capra was among those…

      February 18, 2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, RETAILSYSTEMS+
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Touchpoints: The New Point of Sale

      The following has been reposted from Convenience Store Decisions. The original post can be found here. New touchpoints are challenging traditional point-of-sale (POS) systems used in the convenience/petro retail industry, as customer-experience-driven technologies, global solution providers and industry leaders look to move their companies forward. For example, as more convenience store retailers wade into foodservice,…

      November 5, 2019 by wcapra No comment(s) LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      The Evolving Data Revolution

      The following has been reposted from Convenience Store Decisions. The original post can be found here. Not so long ago, scan data meant monitoring how many of which items sold. It gave category managers a new response to vendors using purchase data to allocate shelf space. It relieved store employees from taking a best guess at…

      August 20, 2019 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Kroger and Microsoft Partner to Create Digital Grocery Store Concept

      The following has been re-posted from Loyalty360. The original post can be found here.   Retail giant Kroger has announced a new partnership with Microsoft, which aims to improve customer experience by employing the technology company’s popular cloud-based platform Microsoft Azure. Through the partnership, Kroger hopes to create a connected in-store experience. The alliance is…

      January 23, 2019 by Daniel Kahan No comment(s) LOYALTY+, RETAILSYSTEMS+ Consumer Engagement, loyalty programs, Mobile, Retail Tech, Retail Technology, rewards programs
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      The Challenges of Being a Marketing Professional

      Being a marketer often feels like living in a Holiday Inn Express commercial.  An employee you’ve never seen before walks up to your desk and offers some advice: “I think you should make the logo bigger and use some glitter.” “I’m sorry, you don’t look familiar.  Are you new in the marketing department?” “No, I’m…

      October 22, 2018 by wcapra No comment(s) CAPRAplus, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+ Convenience Store, Loyalty, Payments, Petroleum
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      NACS Show: Innovating Like a Start Up

      The following originally appeared in Convenience Store Decisions and features W. Capra Senior Consultant, Jim Duboyce. Sheetz aims to empower an incubator team to strategize new initiatives for Sheetz that will position it for the future. In a Sunday, Oct. 7 educational session on innovating like a start up, Moderator Jim Duboyce, senior consultant, W. Capra Consulting,…

      October 9, 2018 by wcapra No comment(s) CAPRAplus, DIGITAL+, LOYALTY+, PETRO+, RETAILSYSTEMS+ Convenience Store, innovation, Loyalty, Payments, Petro
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Loyalty Points to Ponder

      The following originally appeared in Convenience Store Decisions and is written by W. Capra Executive Consultant, Ed Collupy. When considering a new loyalty program, asking the right questions can help you determine which option is best for your business. Many convenience operators have their own experiences they can rely on related to loyalty programs either from…

      October 9, 2018 by wcapra No comment(s) CAPRAplus, LOYALTY+, PETRO+, RETAILSYSTEMS+ brand loyalty, C-Store, Convenience Store, fuel, Loyalty, Petroleum
      Facebook
      Twitter
      Google+
      LinkedIn
      Pinterest
      Read more

      Posts navigation

      1 2 3 4
      W. Capra Consulting Group © 2021.
      221 North LaSalle Street Suite 1325 Chicago, IL 60601
      1-312-873-3300
      info@wcapra.com
      • Twitter
      • LinkedIn