While January 1, 2023 sounds like it’s eons away, from a project planning and assessment timeline perspective, it’s quite soon. When you add in the CPRA lookback period of January 1, 2022, and associated fines and penalties that will hit in 2023, planning takes on even greater importance.
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How do you know if your business is ready for a solution provider?
Before wading into the daunting task of selecting solution providers, clearly and intentionally setting your strategy will help define your technology roadmap.
Loyalty For Fuel Retailers Has Never Required More Decisions
For Convenience and Fuel Retailers, navigating the minefield of considerations that need to be thought of in relation to Loyalty and Consumer Engagement, surrounding business impacts and business decisions should not be taken lightly. Adding an outside view that has significant industry experience as early as possible in your internal discussions will pay huge dividends…
Eight Digit BIN Expansion Only 12 Months Away
April 2022 may as well be tomorrow in the scheme of assessing, planning, testing and completing projects to mitigate the impact of the eight-digit BIN expansion that Visa will be imposing on merchants.
DCX: Growth Marketing and the Digital Transformation
Executing a successful digital consumer experience (DCX) strategy requires the awareness of what needs to be done to succeed, the knowledge to bring that strategy to bear, and the wisdom to learn from iteration.
The Liability Shift for Outside Payment Fraud at Gas Stations is Looming
There are efficiencies that can be gained with any hardware or software upgrade, especially with a project as intensive as becoming Outdoor EMV compliant.
Is a Tailored Managed Fraud Service Right for Your Business?
Recently, Danny Omiliak, Senior Consultant with W. Capra Consulting Group, was enjoying some time away from his Chicago home, visiting Arizona. At the same time, however, Danny’s credit card was making purchases around Chicagoland. Imagine for a moment, that you were a merchant among the handful where Danny’s stolen card was used- do you have…
Preventing Payments Fraud with Dynamic Verification
In the payments industry one of the major ongoing concerns for both issuers and merchants has been fighting fraudulent transactions. Historically the most known types of fraud for Card-Present transactions (Contact and Contactless) are Counterfeit (cloning a card’s magnetic stripe information onto another) and Lost-stolen (using a valid card without requiring a PIN). The merchants…
Celebrate the Bright Spots of This Strange Year
Maybe next year. As a diehard Chicago Cubs fan, I got way too used to that phrase for most of my life. In 2016, it was finally THE year. No longer would those three words be the mantra I heard every September (and yes, often earlier) leaving Wrigley Field after the final pitch of the…
Managing Work-Life Balance Under COVID-19
Not too long ago, many of us idealized opportunities to work from home. What was not to love about working from the coziness of home? Your kids were at school, you could focus on productivity and you did not have to bother looking at your watch to be sure you could catch the last express…
Is Subscription Loyalty a Fit for Your Consumer Base?
In this article, the first in our two-part series on subscription loyalty in convenience and retail fuel, we’ll address how to go about evaluating whether a paid tier is right for your program.
Foundations of Innovation
As consumer demand for touchless and frictionless experiences has risen rapidly during the COVID-19 pandemic, convenience retailers — on the average — are encountering greater challenges in meeting these needs than retailers in other verticals.