Executing a successful digital consumer experience (DCX) strategy requires the awareness of what needs to be done to succeed, the knowledge to bring that strategy to bear, and the wisdom to learn from iteration.
Author: wcapra
The Liability Shift for Outside Payment Fraud at Gas Stations is Looming
There are efficiencies that can be gained with any hardware or software upgrade, especially with a project as intensive as becoming Outdoor EMV compliant.
Is a Tailored Managed Fraud Service Right for Your Business?
Recently, Danny Omiliak, Senior Consultant with W. Capra Consulting Group, was enjoying some time away from his Chicago home, visiting Arizona. At the same time, however, Danny’s credit card was making purchases around Chicagoland. Imagine for a moment, that you were a merchant among the handful where Danny’s stolen card was used- do you have…
Preventing Payments Fraud with Dynamic Verification
In the payments industry one of the major ongoing concerns for both issuers and merchants has been fighting fraudulent transactions. Historically the most known types of fraud for Card-Present transactions (Contact and Contactless) are Counterfeit (cloning a card’s magnetic stripe information onto another) and Lost-stolen (using a valid card without requiring a PIN). The merchants…
Celebrate the Bright Spots of This Strange Year
Maybe next year. As a diehard Chicago Cubs fan, I got way too used to that phrase for most of my life. In 2016, it was finally THE year. No longer would those three words be the mantra I heard every September (and yes, often earlier) leaving Wrigley Field after the final pitch of the…
Managing Work-Life Balance Under COVID-19
Not too long ago, many of us idealized opportunities to work from home. What was not to love about working from the coziness of home? Your kids were at school, you could focus on productivity and you did not have to bother looking at your watch to be sure you could catch the last express…
Foundations of Innovation
As consumer demand for touchless and frictionless experiences has risen rapidly during the COVID-19 pandemic, convenience retailers — on the average — are encountering greater challenges in meeting these needs than retailers in other verticals.
C-store Technology Spending Is Increasing & Evolving
This article originally appeared in the online edition of Convenience Store News, written by contributor Melissa Kress. Convenience Store News’ online content can be found here. The definition of convenience is changing and along with it, so is the role technology plays in the channel. Presenting the 2020 Convenience Store News Technology Study during an Oct.…
Protecting Consumer Privacy
Listen to our resident data privacy expert, Danny Omiliak, discuss data privacy on the latest Convenience Matters podcast episode #253 Protecting Consumer Privacy! During the podcast, Danny and Paige Anderson from NACS discuss data privacy rights, and the implications of those rights on the convenience and retail fuels industry as well as everyday individuals. In…
Use Six Sigma Methodology to Optimize Your Business
While it’s been a challenge to continue operating during COVID-19, adaptive ways of working have provided an opportunity to improve and optimize the current business models. Let’s look at how the restaurant industry was transformed: Restaurants were forced to adapt to curbside service and/or delivery or close their doors, and processes had to be implemented…
October 9 COVID Update: Midwest and Great Plains See Continued Growth
The following summary and its attached report are the twenty-second in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time. The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…
Behind the Numbers of the 2020 Technology Study
This article originally appeared in Convenience Store News. Convenience Store News’ online content can be found here. It is clear that the COVID-19 pandemic has brought about technology momentum. The impacts of COVID-19 clearly show the tech influence on ways that businesses must now operate. For those retailers participating in the 2020 Convenience Store News…