When collecting KPIs, there are certain foundational questions that organizations must ensure they can answer: How can you be certain all of your system processes ran without error? What are the KPIs you are tracking? How long would it take to find out what data your KPIs are measuring? Would...
C-store Operators Move Technology Investments to the Must-Have Column
This article originally appeared in a print edition of Convenience Store News, written by contributor Melissa Kress. Convenience Store News’ online content can be found here. Not that long ago, technology initiatives were a nice-to-have in the convenience channel, a bonus to stand out in the competitive set. But today, convenience store...
Before You Check Out of 2019…
The winter holiday season is around the corner, but that doesn’t mean time stands still and projects need to grind to a halt. While most who work in service industries and operational roles cannot automatically schedule week-long or more vacations around the holidays, many do have the luxury to “check...
