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      Month: November 2017

      Answer 7 Questions to Discover a Winning App Strategy

      The Android and Apple app stores now present more than 5 million apps1 to consumers and are dominated by two behemoth brands, Facebook and Google, which publish 8 of the top 10 apps.2 Developing a winning app strategy in this hyper-competitive app marketplace is a challenge for any size retailer. This article poses seven questions…

      November 20, 2017 by wcapra No comment(s) DIGITAL+ app store, app zombie, Consumer Engagement, mobile app, mobile application, pci-dss, PII, value proposition
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      The Expanding Back Office

      The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. Cloud and mobile are among the technologies pushing the envelope of internal store systems. By Ed Collupy Recent store visits have often allowed me to spend time in the ‘back office’ and have reaffirmed for me that retail…

      November 14, 2017 by wcapra No comment(s) PETRO+ back office, C-Store, mcommerce, Mobile Commerce, retail petroleum
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      To PIN or Not to PIN?

      A PIN— a Personal Identification Number. A customer’s PIN is the number that can verify a customer’s identity during a transaction. Most consumers and merchants believe that a PIN should be the de facto method for validating a cardholder’s identity. The question of whether or not a PIN will be the verification method most widely…

      November 9, 2017 by wcapra No comment(s) PAYMENTS+, RETAILSYSTEMS+ Contactless, CVM, EMV, Fintech, Mobile, Mobile Payment, PIN, Signature
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      Creating the Frictionless Journey Your Customers Want and Demand

      The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. Create a powerful customer experience solution where the customer can easily identify and manage their relationship with your brand. By Ed Collupy These were insights & remarks I prepared for a session on Customer Engagement that I cohosted…

      November 7, 2017 by wcapra No comment(s) CAPRAplus consumer experience, Convenience Store, CSDecisions, customer journey, customer service, frictionless, NACS Show, NCR, self checkout
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      Know Your Decision Makers and Build Your Community of Support

      Having trouble getting a project or initiative in motion?  Are people your biggest challenge? Regardless of your level or position within a company, you need to gain support for your effort and get the commitment to the next steps. Knowing how people respond to change and how they make decisions is paramount to getting the…

      November 6, 2017 by wcapra No comment(s) CAPRAplus, DIGITAL+, PAYMENTS+, RETAILSYSTEMS+ Change Management, Decision Making, Teamwork
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      Whitepaper: Managing Risk in Faster Payments Systems

      Under direction from the Faster Payments Task Force (FPTF), the United States seeks to modernize its payments infrastructure and develop a new system which can provide safe, ubiquitous, and faster payment capabilities to all stakeholders in the payments value chain. The opportunities created by the instantaneous movement of money around the world create an equal…

      November 1, 2017 by wcapra No comment(s) CAPRAplus, PAYMENTS+ capraplus, Faster Payments, Faster Payments Task Force, Federal Reserve, FPTF, Payment Architecture, Payments, W.Capra, WCCG
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      W. Capra Consulting Group © 2019.
      221 North LaSalle Street Suite 1325 Chicago, IL 60601
      1-312-873-3300
      info@wcapra.com
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