In today's intensely competitive environment, industry leaders face compressed margins, increased labor costs, competition from new sources, and most of all price-sensitive customers demanding innovative products and services. In order to survive and thrive, retail organizations are being forced to implement innovative strategies to attain a competitive foothold in their core business.
When competitiveness forces industry leaders to undergo change, W. Capra can assist to help harness and develop the change to take the lead in an industry. In W. Capra's view, market change is an excellent opportunity to transform a good business into a more successful one.
As experts in enabling technologies, W. Capra focuses on Strategy, Process, Technology and People to help each client select the appropriate tools and platforms to achieve their stated objectives. Once a business goal is established, W. Capra applies a structured project management approach to systems development and implementation to ensure that a quality business solution is delivered on time and within budget.
W. Capra realizes that most industry leaders have a large investment in technology and will help to maximize the value of those legacy investments while identifying and implementing solutions to meet new business challenges. Cost-effective stair-step improvements may be the most advantageous and practical. W. Capra works to integrate all systems to ensure compatibility in the most efficient and effective way to exceed client expectations. Finally, W. Capra offers training and support to clients and their employees to ensure the successful adoption of new systems, while preserving legacy investments.
W. Capra has specialized knowledge in the following technical areas:
- Customer Loyalty & Consolidated Customer Views
- Data Warehouse/Decision Support Systems
- Package Implementation (POS & Back Office)
- Internet-based Technologies and Solutions
- Store-to-Corporate Communications
- Technical Architecture
- Demand-Chain to Supply-Chain Integration
- Card Processing