RETAIL TECHNOLOGY
W. Capra is a proven leader in retail technology. Through our many client engagements, we have gained a deep understanding of the complexity of the retail environment and the challenges retailers face every day in meeting the needs of their customers and employees. These challenges can include inconsistent availability of required services; site infrastructure limitations; varying end user skill levels and employee turnover; home office integration issues; and the difficulty in providing quick, effective support across a wide range of platforms that can vary as widely cashier point-of-sale questions to back office intranet connectivity issues. We work with all of the major retail technology suppliers to identify and deliver the right solution for each client's specific needs.
We have expertise designing, implementing and managing many of the key systems and processes required to successfully operate at the retail site:
- Network infrastructure and connectivity
- Back office applications (sales reporting, inventory management, HR, etc.)
- Point-of-sale
- Loyalty programs
- Payment processing, security and compliance
- Food service (production planning, inventory management)
At the home office, we have deep experience with the central systems that enable retailers to leverage their scale to best meet their customers' needs and maximize profits:
- Payment processing (payment switch and settlement systems)
- Loyalty programs
- ERP, financial and retail accounting systems
- Merchandising and pricebook applications
- Data warehouse and analytics
- Real estate management applications
- Loss prevention tools
- Network architecture
- Business process definition