EXPERIENCE
POS Deployment
W. Capra has managed 5 simultaneous POS deployment projects to over 9,000 retail sites for a major retail petroleum company. This included establishing implementation processes and procedures, creating standards for system configuration, and on-site installation and training. Managing multiple deployment teams from multiple vendors in multiple markets was
required.
Global POS System
We have led the design, build, and test activities for integrating a new global POS system with existing legacy applications.
POS Support
For the largest quick service restaurant company, W. Capra led efforts to establish testing, deployment and support processes for pilots of new Point-of-Sale solutions in several countries. We also provided leadership to the implementation and support of several efficiency gaining store applications.
POS Governance
We have implemented a 50 store pilot program for a client's future POS system, which introduced a graphical interface, camera solution for drive thru sequencing and customer order center concept.
QA Lab Management
We have managed the QA lab for new global site systems for a major retail petroleum company. This included establishing test strategies and plans and working with several global teams and vendors to execute. We have completed many test cycles for a Germany release and for several U.S. releases. We have built POS QA labs and have managed many POS QA cycles thru to completion.
Site Telecom RFPs
W. Capra has led several site telecommunication selections and implementations from beginning to end. We have done this with multiple major retail petroleum companies with slightly different business strategies while achieving the same level of success. These projects have all involved site architecture, RFP process (vendor identification, selection, procurement, contract negotiation), SLA development, migration planning, and deployment.
Broadband Services
We led an RFP effort for the delivery of broadband services for all retail sites of a major petroleum company. We have conducted challenge sessions in which we brought in qualified vendors to present solutions to address the broadband network requirements. This helped to expedite the identification and selection of qualified vendors.
Broadband Deployment
We led two efforts to deploy new site broadband to retail sites. One was focused on company owned sites and included a new back office PC with various applications. The other was focused on a marketer channel and included new payment technology.
Cost Savings and Innovation
W. Capra has extensive depth in the integration of site telecommunications with site and head office applications and understands the operational impacts of efficient and robust architectures. We also understand the cost saving opportunities and innovation that can be enabled by broadband at retail sites.
Retail Site Architecture
W. Capra has led several site architecture projects resulting in documents and governance processes that define the groundwork for integrating new equipment and applications at the retail sites. These have been done for U.S. and global retailers.
Retail Site Systems Deployment
We provided global and U.S. architectural leadership for a program to deploy common retail site systems in multiple countries for multiple channels of trade. This involved detailed site architectures for POS, backoffice and other site-based applications integrated with broadband. This also included all encompassing integration architectures for head office applications, including B2B, EDI, and utilizing the NAXML standard.
Technical Architecture
We have served as the technical architect on multiple RFP projects to select global standard retail technologies, including POS hardware and software, forecourt controllers, card processing systems, and overall systems integration services. W. Capra has also acted as an enterprise business architect, advising clients about strategic initiatives on operational implications of technology selection while directing tactical project teams on how to implement new technology initiatives. Our knowledge encompasses a unique blend of legacy to cutting edge technologies. This knowledge allows W. Capra to identify and address the organizational impacts of information technology, and help clients to redesign business processes to capitalize on today's enabling technologies.