 |
||||||||
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
||||||||
|
Case Studies Cross-card Acceptance Retail Telcom Reducing Acceptance Fees Fortune 500 Quickservice Company Qik-n-EZ Payment and Site Systems Survey News and Events Library Contact Us Site Map |
Mergers and Technology Complicate Cross-card Acceptance
Business Issue As companies merge with different technology bases, executing Marketing strategies becomes more challenging. With 3 mergers occurring in early 2002, a major petroleum company found themselves in the dilemma of having a huge proprietary card portfolio which could not be used across all their 14,000+ retail locations. Along with 15 different point of sale (POS) devices and 2 transaction processors, there were 21 permutations of POS software across their brands. A major effort was initiated to consolidate POS software, hardware, and transaction processors. W. Capra’s Role 1. Develop a rollout strategy and detailed deployment plan. By working with multiple POS vendors, W. Capra determined feasible approaches and plans. 2. Develop deployment processes. This included step-by-step install scripts, a beta test programs to learn and modify, and building a “go-live” team. 3. Provide day-to-day project management. Execute the agreed processes, including maintaining schedules, directing resources, tracking costs, and reporting progress and issues to management. Outcome W. Capra executed a successful rollout to all retail locations in 15 months that allowed cross-card acceptance and a foundation for future Marketing programs by having a simpler POS/transaction processing topology. From the Client “The work efforts of W. Capra were very much appreciated. Receiving your final report was just one more step on how W. Capra performs with their customer. The report was a great summarization. Again, we thank all of you and we look forward for a time when your services can be used again.” - POS Manager, Major Petroleum Company For more information on W. Capra services, click here to contact us or call 1-312-873-3270.
|